SHIPPING METHOD:

HOLIDAYS-

As we enter into Holiday 2021, we want to assure you we are working very hard to process orders as soon as possible. We are already experiencing longer ship times, delays in pickups, a shortage in shipping supplies (boxes, packaging, tape), etc... and only expect it to grow worse as we approach November and December. We encourage you to shop and ship early. Processing orders may take 5-10 days. This does not include time in transit. During the course of processing (receiving, gathering, packaging) you will be updated as to the status of your order. Please do not phone store asking for updates. We continue to operate short-staffed.

You are encouraged to ship by December 7, 2021 for holiday delivery

We ship via United Parcel Service (UPS) Ground. Shipping rates are calculated at checkout. Please note, we are a one-woman show and we appreciate your patience. We are not responsible for weather delays, postal holidays or carrier delays.

Lost or Missing Packages:

Bull City Olive Oil is not responsible for items lost or damaged in shipping. Occasionally a carrier will mark an item as "delivered". Please be certain to check front porch, back porch, side entry doors, garages and with your neighbors before reporting a package as missing. You will be provided a tracking number when packages ship.

Incorrect/Undeliverable Address:

Please be certain to ascertain the address you are shipping to is correct and that they are receiving packages (Covid has affected hours at some places). Bull City Olive Oil will NOT pay for reshipping to incorrect or undeliverable addresses.

If an item is missing from your shipment, you must notify us within 72 hrs of delivery of package for replacement or store credit.