SHIPPING METHOD:

We ship via United Parcel Service (UPS) Ground. Shipping rates are calculated at checkout. Please note, we are a one-woman show and we appreciate your patience. We are not responsible for weather delays, postal holidays or carrier delays.

All orders are processed within 3-5 business days. If you require a different shipping method, please contact us directly prior to placing your order.

Lost or Missing Packages:

Bull City Olive Oil is not responsible for items lost or damaged in shipping. Occasionally a carrier will mark an item as "delivered". Please be certain to check front porch, back porch, side entry doors, garages and with your neighbors before reporting a package as missing. You will be provided a tracking number when packages ship.

Incorrect/Undeliverable Address:

Please be certain to ascertain the address you are shipping to is correct and that they are receiving packages (Covid has affected hours at some places). Bull City Olive Oil will NOT pay for reshipping to incorrect or undeliverable addresses.

If an item is missing from your shipment, you must notify us within 72 hrs of delivery of package for replacement or store credit.