PICKUP: When placing a pickup order, please be considerate of the store's hours. Your order is processed as it arrives. We are open for pickup during store hours. Changing method of fulfillment after order has been placed (from shipping to pickup, and vice versa) will incur a $5.00 service fee. Products will not be released until fee is paid. This fee covers the cost and inconvenience of credit card processing fees, inventory control, repackaging and time.

SHIPPING METHOD: We ship with United Parcel Service (UPS) Ground. Shipping rates are calculated at checkout. All orders will be processed within 4 business days of ordering (excluding weekends and holidays). Please note, we are a one-woman show during this time and we appreciate your patience. We are not responsible for weather delays, postal holidays or carrier delays.

Lost or Missing Packages: Bull City Olive Oil is not responsible for items lost or damaged in shipping. Occasionally a carrier will mark an item as "delivered". Please be certain to check front porch, back porch, side entry doors, garages and with your neighbors before reporting a package as missing. You will be provided a tracking number when packages ship.

COVID 19 UPDATES- Shipping is currently taking longer than normal due to higher volume orders both instore and within the shipping industry. Please order early to ensure your package arrives in time for the holidays.