Refund policy

Return Policy

We pride ourselves on providing you with best product available and want you to be thrilled with your purchase! Unfortunately, sometimes things go awry and we want to make sure you're happy and satisfied. Due to the perishable nature of our olive oils and balsamic vinegars, we are unable to accept physical returns. However, if an item or product are damaged or an order is incomplete, we will make every effort to either replace or issue a store credit. Please see the following:

Items damaged due to shipping If you receive a package that is clearly damaged due to shipping and it has affected your items, please notify the shipping carrier (UPS, USPS) immediately. We recommend taking photos with as much detail as possible. Each package we ship is automatically insured for a minimum amount (up to $100). After notifying your carrier, please notify BCOO within 5 business days or receipt. We may also ask for photographic proof of damage. 

Bull City Olive Oil and it's affiliates are not responsible for damage that occurs due to carrier handling and/or holidays/delays once packages leave our possession

Items damaged due to defect/fault  If you receive a product that you think is defective or develops a fault within 14 days of receipt, please email us immediately with details including order number  (will begin with BCOO...) and pertinent photos. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or store credit with the following conditions:

  1. The product fault must be reported within 14 days of receipt of the product.
  2. The fault or damage will be verified by us before issuing any credit or replacement. We may ask for photographs for verification.
  3. We will either replace it with a new product of comparable price, or we will issue a credit for the product.

 

Incorrect/Incomplete order: If you receive an item you believe to be incorrect or incomplete, please email us within 14 days of receipt** and we will either dispatch the correct product immediately at our expense or issue a credit. You are welcome to keep the item if incorrect. We cannot accept returns of perishable items.

**This policy does not apply to pickups. Bull City Olive Oil must be notified on the day of your scheduled pickup if an order is incomplete and we will make every effort to replace your items . We are not responsible for missing items not picked up on time nor will we replace/refund/credit product due to late pickups. See Pickup Policy

Exceptions/non-returnable items
Sale items, custom items or products, wedding favors, bulk items, etc... are non-refundable/returnable/replaceable. Undeliverable packages will not be replaced or credited. 

Please email julie@bullcitoliveoil.com with questions or concerns.